Legal
Privacy Policy
Last updated: 2026. This policy explains what information we collect through this website, how it's used, and your rights.
Who we are
Amsted Care Services Ltd (Amsted Care Services Ltd, Level One Basecamp, 49 Jamaica Street, Liverpool, L1 0AH) is a CQC-regulated home care provider and is registered with the Information Commissioner's Office (ICO). This policy covers the personal information we collect through Amsted Care Services Ltd's website.
What we collect
We only collect information you choose to give us directly, through the Contact form or the Careers application form: your name, email address, phone number, and any message, role preference, or experience details you include. We do not use tracking cookies and we do not collect personal information passively as you browse.
How your enquiry reaches us
This website does not store form submissions on a server or database. When you submit the Contact or Careers form, your browser opens WhatsApp with your details pre-filled as a message to our business number, and it is sent only once you choose to press send in WhatsApp. That message, and the information in it, is then transmitted and stored by WhatsApp (operated by WhatsApp Ireland Limited, part of Meta) subject to WhatsApp's own privacy policy, as well as in our WhatsApp Business account, for as long as reasonably necessary to respond to your enquiry or application.
How we use your information
We use the information you send us solely to respond to your enquiry about care services, or to consider and follow up on a job application. We do not sell, rent, or share your information with third parties for marketing purposes.
Website analytics
We use Vercel Web Analytics to understand overall visitor numbers and which pages are popular. It is cookie-free and does not track or identify individual visitors, it only records aggregated, anonymised statistics such as page views and general location by country.
Your rights
Under UK GDPR, you have the right to ask what personal information we hold about you, to have it corrected or deleted, to restrict or object to how it's used, and to receive a copy of it. Since we don't store form submissions ourselves, most requests relating to information sent via WhatsApp should also be directed to WhatsApp directly, but you're welcome to contact us at info@amstedcareltd.co.uk with any request and we'll help however we can.
Complaints
If you're unhappy with how we've handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time to reflect changes to the website or our practices. The date at the top of this page shows when it was last revised.
Contact us
Questions about this policy or your information can be sent to info@amstedcareltd.co.uk or by calling 0151 363 5602.